Agenda

Managed Services Summit Manchester 2025

The summit features expert presentations from major industry leaders, providing insights into current trends and technologies in managed services. Delegates will enjoy dedicated networking breaks, ideal for connecting with potential business partners and expanding professional networks. Manchester’s focus on regional collaboration and growing investment in cloud, cybersecurity, and digital infrastructure positions it as a critical hub for managed services.

This event combines high-level presentations, interactive discussions, and opportunities to engage with industry peers and sponsors, making it essential for senior decision-makers in the IT channel. Whether aiming to grow your business, discover innovations, or forge valuable partnerships, the Managed Services Summit – Manchester 2025 is key.

2025 Agenda

Tuesday 18th November 2025 starting at 08:00 Local Time
08:00 Registration and Welcome Refreshments
09:10 Welcome, Opening Remarks and Housekeeping
09:15 Headline Sponsor Message

To be announced

Presented by Katie King, MBA - CEO

The abstract for this presentation is not yet available.

09:20 KEYNOTE
To be announced
Presented by Katie King, MBA - CEO

Inside the 2025 Cyber Threat Landscape: Key Insights from Huntress

Presented by Name to be advised - Huntress

As cyber attacks grow more targeted and relentless, MSPs remain on the front lines defending small and medium businesses. In this fast-paced session, we’ll unpack key findings from the Huntress 2025 Cyber Threat Report; spotlighting the latest attack trends, real-world incident data, and the tactics adversaries are using to bypass traditional defenses. You'll walk away with actionable insights to strengthen your clients' security posture and stay one step ahead of today’s evolving threats.

09:50 Inside the 2025 Cyber Threat Landscape: Key Insights from Huntress
Presented by Name to be advised - Huntress

IT Complete – Driving Efficiency and Growth for MSPs

Presented by Name to be advised - Kaseya

Kaseya's IT Complete platform is purpose-built to help MSPs improve operational efficiency, reduce costs and drive revenue growth. This session explores how a unified platform for RMM, PSA, security and compliance delivers real-world ROI and positions MSPs for long-term success.

10:00 IT Complete – Driving Efficiency and Growth for MSPs
Presented by Name to be advised - Kaseya

Securing Success: Ensuring End-to-End Protection for Your Business Data

Presented by Name to be advised - ConnectWise

This session outlines a proactive strategy for building customer trust, complying with regulations, and reducing risks related to data security incidents, all in the Microsoft 365 environment. End-to-end protection involves prevention, monitoring, and recovery phases. By proactively optimizing M365 security settings, businesses can strengthen defences and safeguard important information. Through proactive monitoring and rapid response, you and your customer can maintain real-time M365 security and protect against evolving risks. The presentation also highlights the importance of robust recovery strategies for swift data retrieval in case of corruption, loss, or disasters.

10:10 Securing Success: Ensuring End-to-End Protection for Your Business Data
Presented by Name to be advised - ConnectWise

Build a Safe Digital Future

Presented by Name to be advised - Hornetsecurity

Explore evolving threats and AI, compliance challenges with NIS2 and DORA, and the importance of data backup. Learn how human factors and automation, like 365 Multi-Tenant Manager, enhance cybersecurity and business growth. Discover solutions for a resilient and secure digital landscape.

10:20 Build a Safe Digital Future
Presented by Name to be advised - Hornetsecurity

Here and now! Regional trends, challenges and opportunities

For our opening panel session, our panellists will examine the current state of the managed services market across the region. With questions from the audience, the lively debate examines challenges, opportunities and the strategies impacting MSP's. With a focus on key areas including sales, marketing, and service delivery, this session aims to understand best practice for driving revenue, growth, and differentiation within a highly competitive landscape.

10:30 PANEL SESSION
Here and now! Regional trends, challenges and opportunities
For our opening panel session, our panellists will examine the current state of the managed services market across the region. With questions from the audience, the lively debate examines challenges, opportunities and the strategies impacting MSP's. With a focus on key areas including sales, marketing, and service delivery, this session aims to understand best practice for driving revenue, growth, and differentiation within a highly competitive landscape.
10:50 Morning Break - Refreshments and Networking Time

Accelerate Cloud Success – Partnering for MSP Growth

Presented by Name to be advised - Ingram Micro

Ingram Micro helps MSPs scale by simplifying cloud delivery and enabling recurring revenue models. In this session, discover how Ingram’s partner ecosystem and automation tools empower MSPs to launch, manage and grow cloud services more effectively.

11:20 Accelerate Cloud Success – Partnering for MSP Growth
Presented by Name to be advised - Ingram Micro

Smarter AI For All

Presented by Name to be advised - Lenovo

In this session, you will hear about Lenovo's vision to unleash the power of AI to drive Intelligent transformation in every aspect of our lives and every industry. Learn how you can team with Lenovo and our global partner ecosystem to bring AI to your customer's data where and when they need it most, from pocket to cloud.

11:30 Smarter AI For All
Presented by Name to be advised - Lenovo
11:40 Platinum Sponsor Presentation
11:50 Platinum Sponsor Presentation

Building a better MSP

In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.

12:00 PANEL SESSION
Building a better MSP
In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.
12:20 Lunch Break and Networking Time

The Next Five! What longer term strategies will deliver success?

For our final panel session, our panellists will look at the longer-term evolution within the IT service delivery sector to provide business leaders with insights into the wider trends and market forces impacting success. With questions from the audience, this thought-provoking debate will examine emerging, regulatory changes, and societal factors that MSPs should consider as part of strategic decision making.

13:30 PANEL SESSION
The Next Five! What longer term strategies will deliver success?
For our final panel session, our panellists will look at the longer-term evolution within the IT service delivery sector to provide business leaders with insights into the wider trends and market forces impacting success. With questions from the audience, this thought-provoking debate will examine emerging, regulatory changes, and societal factors that MSPs should consider as part of strategic decision making.
14:00 KEYNOTE
Keynote Presentation

The Unified MSP Platform – Powering Profitable Growth

Presented by Name to be advised - SuperOps

SuperOps combines PSA, RMM and documentation in a unified platform designed for modern MSPs. This session explains how unifying tools drives operational efficiency, accelerates response times and supports sustainable business growth.

14:30 The Unified MSP Platform – Powering Profitable Growth
Presented by Name to be advised - SuperOps

Automation Made Simple, Customization Made Possible

Presented by Name to be advised - Rewst

Automation doesn’t have to be complicated, or one-size-fits-all. This session explores how MSPs are using automation to solve everyday challenges like on boarding, ticketing, and documentation. We'll share practical examples of how teams simplify processes, reduce errors, and scale operations by customizing workflows to fit their existing tools. Whether you're just getting started or looking to level up, you'll walk away with ideas to apply immediately.

14:40 Automation Made Simple, Customization Made Possible
Presented by Name to be advised - Rewst

Delivering Integrated Cybersecurity and Productivity Solutions

Presented by Steven Wood - OpenText Cybersecurity

OpenText empowers MSPs with integrated cybersecurity and productivity tools tailored for SMBs. This session highlights how MSPs can use OpenText’s insight-driven platform to improve client protection, efficiency and compliance.

14:50 Delivering Integrated Cybersecurity and Productivity Solutions
Presented by Steven Wood - OpenText Cybersecurity

Compliance, Insurance, and AI – The Latest Wave of Conversations Driving Cybersecurity Services

Presented by Name to be advised - Sophos

Join Sophos as we discuss an overview with an aim to untangle the latest conversations driving cybersecurity services. Compliance, Cyberinsurance, and Generative AI all have end users asking questions. In this session we take a look at how each of these fit into the conversation around selling Cybersecurity Services.

15:00 Compliance, Insurance, and AI – The Latest Wave of Conversations Driving Cybersecurity Services
Presented by Name to be advised - Sophos
15:10 Afternoon Break - Refreshments and Networking Time

Empowering MSPs with Cloud, Security and AI-Driven Services

Presented by Name to be advised - Arrow

Arrow supports MSPs through its ArrowSphere platform – enabling them to deliver cloud, security and AI-based services at scale. Learn how MSPs can use Arrow's tools, ecosystem and marketplace to drive customer success and simplify operations.

15:30 Empowering MSPs with Cloud, Security and AI-Driven Services
Presented by Name to be advised - Arrow

Ransomware-Proof Backups with Immutable Storage

Presented by Name to be advised - Object First

Object First enables MSPs to safeguard data using ransomware-proof, immutable storage designed specifically for Veeam. Learn how a secure, simple and powerful approach to backup can help MSPs ensure business continuity for their clients.

15:40 Ransomware-Proof Backups with Immutable Storage
Presented by Name to be advised - Object First
15:50 Gold Sponsor Presentation
16:00 Gold Sponsor Presentation
16:10 Closing Remarks and Prize Draw Giveaways
16:20 Networking Drinks Reception
Presentation times and order are subject to change. This agenda was last updated on 13 Aug 2025 at 7:30am.

Meet our 2025 Event Sponsors

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